Privacy Policy
Effective as of 1st January, 2025
1. INTRODUCTION
Welcome to Reliable! This Privacy Policy explains how we collect, use, and protect your personal information. By using Reliable as a seller, you agree to the practices described in this policy.
2. INFORMATION WE COLLECT
Personal Information: We collect your name, email address, NIN/NIDA, billing details, and other necessary information when you sign up or use our services.
Location Information: With your permission, we collect GPS location data to offer location-based features and optimize delivery services.
Gallery Access: We request access to your phone’s photo gallery to enable you to upload images of products you wish to sell.
3. USE OF INFORMATION
Account Management: Your personal information is used to manage your seller account and facilitate communication.
Payment Processing: We use your details to process payments securely and ensure timely payouts.
Customer Support: Information is utilized to resolve disputes and enhance your experience on Reliable.
Location Services: Your location data helps us optimize logistics and delivery routes.
Image Uploads: Gallery access allows you to showcase your products effectively.
4. INFORMATION SHARING
Third-Party Services: We share necessary details with trusted third parties for payment processing, logistics, and customer support.
Legal Compliance: We may disclose information if required by law or in response to legal requests.
5. DATA SECURITY
We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure.
6. YOUR CHOICES
You can manage your personal information through your account settings.
Location services and gallery access permissions can be modified in your device settings.
7. SELLER GUIDELINES
Product Images: Sellers must use 1:1 square images for all categories and 16:9 images for food and drinks.
Background Standards: Product images for gadgets, electronics, and similar items must have a white background for better representation.
Order Processing: Restaurants must process food and drinks orders within 10 minutes of receiving them.
Customer Notifications: Sellers must notify customers of any delays or issues with their orders promptly.
Product Descriptions: Items must be well described to ensure customers have clear and accurate information.
8. PAYMENTS AND ORDER FULFILLMENT
Payment Schedule: Payments for sales are processed and received on the next business working day, with holidays being accounted for.
Logistics: Reliable partners with logistics companies such as VOXX, DHL, FedEx, and others to ensure seamless order fulfillment.
By continuing to use Reliable as a seller, you agree to adhere to this Privacy Policy and Seller Guidelines. For any questions, please contact our support team.